ServiceNow Agile Practitioner Course

May 18th - July 13th

Sat: 12:00pm – 2:00pm CST &, Sun: 3:00pm – 5:00pm CST

Discover the application of Scrum in diverse scenarios through PSM-A certification
Enhances your ability to apply the Scrum framework to solve advanced real-world problems
Ensure success in your PSM-A certification exam thorough comprehensive exam support
Earn 16 SEUs (Exam fee included)

APR 15 - JUL 8 ⏰ Mon & Wed: 7:00pm - 10:00pm EDT 🗓️

What is ServiceNow?

ServiceNow is a cloud-based platform offering a diverse array of IT service management (ITSM) and enterprise service management (ESM) solutions. Initially centered on IT service management, ServiceNow has broadened its scope to encompass a variety of enterprise services, including HR service delivery, customer service management, security operations, and more. ServiceNow administrators play a crucial role in ensuring the effective setup, functionality, and continual improvement of the ServiceNow platform to meet the IT service management and business needs of the organization.

Who is a ServiceNow Agile Practitioner?

ServiceNow Agile Practitioners typically utilize the ServiceNow platform to facilitate and optimize Agile methodologies within their organization. This role involves overseeing and actively participating in Agile processes such as sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives, leveraging the features and capabilities provided by ServiceNow.

How Agile principles transform the responsibilities of a ServiceNow Administrator

Iterative Development: Engage in short cycles of work to prioritize the delivery of valuable features.

Collaboration and Communication: Foster close collaboration with teams and stakeholders.

Flexibility and Adaptability: Adjust configurations to support evolving needs.

Continuous Delivery and Integration: Streamline deployment processes for swift updates.

Feedback-driven Development: Collect feedback to steer improvements.

Empowering Self-organizing Teams: Enable teams to independently configure and customize ServiceNow.

Responsibilities and skills associated with this role.

Platform Configuration

ServiceNow Administrators customize and configure ServiceNow applications to fit the organization’s unique requirements. They tweak workflows, business rules, and user interfaces to optimize efficiency.

User Management

They manage user accounts, roles, and permissions, making sure everyone has the right access levels while maintaining security standards.

Incident and Problem Management

ServiceNow Administrators oversee incident and problem management processes, making sure everything runs smoothly. They customize forms and workflows to match organizational needs.

Change Management

They’re the go-to for change management processes, ensuring changes are implemented smoothly without disrupting services.

Service Catalog Management

Administrators maintain the service catalog, adding new services and updating existing ones to ensure everything is categorized and accessible.

Asset Management

They oversee the asset management module, tracking assets throughout their lifecycle and ensuring compliance.

Reporting and Analytics

ServiceNow Administrators create reports and dashboards to provide insights into service performance and compliance, helping the organization stay on track.

Integration and Automation

They configure integrations between ServiceNow and other systems, automating workflows to streamline processes.

Training and Support

Administrators provide training and support to ensure everyone can use ServiceNow. They troubleshoot issues and offer guidance on best practices.

Continuous Improvement

ServiceNow Administrators are always on the lookout for ways to improve efficiency and usability. They stay updated on new features and incorporate them to keep things running smoothly.

In a nutshell...

ServiceNow Agile Practitioner course is the foundation of effective service delivery within a business. It combines technical expertise with process experience to guarantee ServiceNow meets the demands of all parties involved. Whether you want to start a career in IT service management or advance your abilities, the ServiceNow Agile Practitioner Course is the appropriate choice. Join us today and begin a path of learning, growth, and success!

FAQ

What makes ServiceNow Agile Practitioner Course unique?

Our course offers comprehensive training, hands-on experience, and expert guidance to ensure your success in IT service management.

How will this course benefit my career?

By mastering ServiceNow, you’ll open doors to new career opportunities and advancement prospects in various industries.

Can I get support during and after the course?

Absolutely! Our dedicated support team is here to assist you every step of the way, ensuring you have the resources and assistance you need to succeed.

Instructor Profile

Femi Diji

Coach and Lead Trainer

Olufemi is a seasoned professional with extensive experience as a ServiceNow Evangelist and Business Analyst Practitioner. With over 4 years of dedicated expertise in delivering products within the ServiceNow ecosystem, she is passionate about leveraging this platform to drive operational excellence and strategic business objectives. Olufemi’s ability to bridge the gap between technology and business positions her to translate organizational requirements into actionable solutions, driving tangible value and sustainable growth. Dedicated to empowering businesses to harness the full potential of ServiceNow through the administration of the platform, she is committed to driving innovation and continuous improvement in today’s dynamic and competitive landscape.

Tinuke Diji

Coach

Tinuke Diji is an experienced Senior Scrum Master and ServiceNow Agile specialist with over 8 years of expertise. She drives successful Agile transformations, optimizes ServiceNow platforms, and empowers teams with Scrum, Kanban, and Lean methodologies. A skilled coach and facilitator, Tinuke ensures smooth project execution and enhances team productivity through effective communication. Committed to professional development, she stays updated on the latest trends to drive organizational excellence.

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